Refund reviews
Every request is reviewed using the order, payment confirmation, activation status, and troubleshooting history. Sending a request does not guarantee approval.
What to include
Provide your name, order reference, purchase date, plan, application, device, and a clear explanation of the problem. Screenshots or error messages can help the review.
When a refund may apply
A refund or another suitable remedy may be considered for a duplicate payment, an incorrect charge, or a verified activation or service failure that cannot be resolved after reasonable troubleshooting.
When approval is unlikely
Requests may be declined for change of mind, incorrect customer details, incompatible equipment, internet or VPN issues, substantial subscription use, or misuse of the service. Each case is still assessed on its facts.
Approved refunds
Approved refunds are returned through the original or another agreed payment method. The confirmed amount and next steps will be explained after review. Bank or provider processing times can vary.
Your consumer rights
Please contact support before opening a payment dispute so the issue can be investigated. Nothing in this policy removes consumer rights that cannot legally be excluded in your location.